Refund Policy

Digital downloads and custom development have different delivery characteristics. Refund eligibility therefore depends on the order status, the reason for the request and what has already been delivered or completed.

Digital downloads

Because downloadable files can be copied after access is granted, customers should review the product description and requirements before purchase. If an approved file is defective, inaccessible or materially different from its description, contact Support promptly with the order number so the issue can be investigated.

Before download approval

If a payment is still awaiting review and protected access has not been granted, contact Support as soon as possible if you believe the order was made in error. Any payment reversal remains subject to verification of the original transaction.

Development services

For custom website or Android work, any refund or adjustment depends on the agreed scope, project stage, work already completed, third-party costs and project-specific terms. Completed or delivered custom work may not be eligible for a full refund.

Rejected or duplicate payment issues

A rejected proof does not unlock delivery. If a legitimate payment was rejected, provide the order/project number and transaction reference through Support. Duplicate or conflicting transaction references may require additional verification.

How to request help

Use the Support page and include your order or project number, a concise explanation of the issue and any relevant transaction reference. Do not send account passwords.