Refund Policy

Digital products and custom development have different delivery characteristics, so refund eligibility depends on the order status and what has already been delivered.

Digital downloads

Because downloadable files can be accessed immediately after approval, refund requests should be reviewed before access is granted whenever possible. If a file is defective or materially different from its description, contact Support with the order number.

Development services

For custom work, any refund or adjustment depends on the agreed project scope, work already completed and project-specific terms.

Rejected payments

A rejected payment proof does not unlock delivery. Customers can contact Support if a legitimate payment was rejected in error.

Request help

Use the Support page and include your order or project number.